Disposable Heart
Grandmaster
Had a layaway there and stopped in to find a holster during my lunch break and maybe put a few bucks on my layaway.
I guess the store manager or owner, bigger guy, asked me what I needed, told him I needed an OWB holster for my Taurus 605. He brought out three leather options, but they didn't really call out to me, was hoping they might have something with a thumb strap. Told him I was looking for something like that, so he put the holsters back on his shelf, but then completely ignored me. Went back to checking in items, didn't ask if I wanted something else, didn't ask about an IWB holster, which I was also considering. I saw a holster on the shelf that he didn't bring up to the counter that was on the wrong peg but would have fitted the bill. Stood there for 5 minutes, him eyeing me, finally coming over and asking if I wanted to see another one. I examined it, good to go. Not great customer service, but I'm used to it at gun shops.
I asked about my layaway and that I was thinking of just cancelling it and I understood there would be a restock fee. No, he said, no restock, you just lose all the money you put on it or just pay it off or extend the time that it can be in layaway. Most places, if not all, offer restock, not just "lose all your money you put on it". Thank God it was a single shot shotgun, not a Glock or something. He then pronounced that 'it was on the contract agreement you signed'. No offer of customer service or restock at a percentage, nothing that a normal gunshop and every other one I've been to would do. Just stick to job description, shove the contract in their face.
Fine, put the holster back, I'll pay off my layaway and not return. Tried to give me a free range token, but reminded me "we don't allow shotguns". Coupled with their range being down because the hood rats shot up the target holder rails. No consideration of customer service, no focus, just 'gimme the cash and get out' mentality.
While I can give them a -1, I am sure the money they lost from me will be made up with a couple of straw purchase sales that I have frequently saw occurring there in the past in previous visits.
Lesson learned. Stick to job description and don't deviate.
I guess the store manager or owner, bigger guy, asked me what I needed, told him I needed an OWB holster for my Taurus 605. He brought out three leather options, but they didn't really call out to me, was hoping they might have something with a thumb strap. Told him I was looking for something like that, so he put the holsters back on his shelf, but then completely ignored me. Went back to checking in items, didn't ask if I wanted something else, didn't ask about an IWB holster, which I was also considering. I saw a holster on the shelf that he didn't bring up to the counter that was on the wrong peg but would have fitted the bill. Stood there for 5 minutes, him eyeing me, finally coming over and asking if I wanted to see another one. I examined it, good to go. Not great customer service, but I'm used to it at gun shops.
I asked about my layaway and that I was thinking of just cancelling it and I understood there would be a restock fee. No, he said, no restock, you just lose all the money you put on it or just pay it off or extend the time that it can be in layaway. Most places, if not all, offer restock, not just "lose all your money you put on it". Thank God it was a single shot shotgun, not a Glock or something. He then pronounced that 'it was on the contract agreement you signed'. No offer of customer service or restock at a percentage, nothing that a normal gunshop and every other one I've been to would do. Just stick to job description, shove the contract in their face.
Fine, put the holster back, I'll pay off my layaway and not return. Tried to give me a free range token, but reminded me "we don't allow shotguns". Coupled with their range being down because the hood rats shot up the target holder rails. No consideration of customer service, no focus, just 'gimme the cash and get out' mentality.
While I can give them a -1, I am sure the money they lost from me will be made up with a couple of straw purchase sales that I have frequently saw occurring there in the past in previous visits.
Lesson learned. Stick to job description and don't deviate.