Yeah, I've never found them terribly friendly...and the last time I ordered something there (before this latest crisis) they were WAY off their estimated arrival time and wouldn't call me back like they said they would. Finally I checked and it had already been there for two days.
I think anyone can have a good or bad experience at any gun store. Just because someone had a rough time doesn't mean you will. Some times the customer is a moron and is being unfair to the business with their statements, other times the business really did screw up. After awhile though some places build a particular reputation and it's hard to shake.