Over the past 2 or 3 years I've purchased not only several Taurus handguns, but also a crap-ton of accessories thru the Shoptaurus dot com website.
3 weeks ago I ordered a T.O.R.O. conversion kit (slide w/optics cut) for my G3c, and received it about a week later. A week after that my new optic arrived from PSA.
So I finally get some time to install the new slide and mount my optic to it, but surprise! One of the two screws on the optic cover plate absolutely will not budge. Took every suggestion I got in another post about this issue, and nothing will loosen this damn screw.
So today I call Taurus, and spend nearly 30 minutes on hold waiting to speak to someone. Finally a rep comes on, and after explaining my issue I was given 2 options:
1) send the kit back for a refund and order another online, or
2) leave the new slide on my gun and send the entire firearm to Taurus for repair (which, for whatever reason, would also include a test-firing).
I told the rep that I bought this item on sale, and it's now back to normal price, so I'm not going to take option #1 and spend another 50% to hopefully get a slide without this issue, or wait who knows how long until the kit goes on sale again. Option #2 is also out of the question, as I'll be damned if I'm going to send them the entire gun for a simple part/accessory issue.
I then suggested a 3rd option; send me another optics cut slide (don't necessarily need the whole kit) and maybe have someone properly loosen the 2 screws on it before boxing it up for shipment, and include a prepaid label for the return of the current slide. Rep tells me that is absolutely NOT an option. (side note: I've worked in customer service for nearly 40 years, and EVERY manufacturer I've worked for has had this option available for out-of-box failures within the 1st 30 days of purchase/receipt).
At this point I asked to speak to a supervisor, and was told I could ONLY request to have one call me within the next 48 hours, and we have no way to tell you what phone # might appear on your CID when said Sup calls, so better answer ALL calls even if it looks like it might be a spam/scam call.
Before I let the rep know, yet again, that Taurus customer service is severely lacking, I had her send me an electronic return label for shipment of this item back to the factory.
So now that I've had some time to think about it, I've come up with 2 more options that might gain me some satisfaction.
Option #4 - have a professional remove this stubborn screw, even if it means spending a few extra bucks, and contact my CC company to dispute the charges for this purchase (which was more than just the slide kit).
Option #5 - Use the prepaid label to PRETEND to send the kit/slide back, but use a box with a hole in the side and let Taurus file a claim with FedEx when they receive an empty box back and I request a refund for their incompetence.
Of course, both of these options are just me blowing off steam at this point, because I'm just really ****ing PO'd that Taurus is incapable of properly taking care of their customer like a REAL company would.
Anyhow, rant over (for now)
P.S. DON'T BUY ANYTHING TAURUS
3 weeks ago I ordered a T.O.R.O. conversion kit (slide w/optics cut) for my G3c, and received it about a week later. A week after that my new optic arrived from PSA.
So I finally get some time to install the new slide and mount my optic to it, but surprise! One of the two screws on the optic cover plate absolutely will not budge. Took every suggestion I got in another post about this issue, and nothing will loosen this damn screw.
So today I call Taurus, and spend nearly 30 minutes on hold waiting to speak to someone. Finally a rep comes on, and after explaining my issue I was given 2 options:
1) send the kit back for a refund and order another online, or
2) leave the new slide on my gun and send the entire firearm to Taurus for repair (which, for whatever reason, would also include a test-firing).
I told the rep that I bought this item on sale, and it's now back to normal price, so I'm not going to take option #1 and spend another 50% to hopefully get a slide without this issue, or wait who knows how long until the kit goes on sale again. Option #2 is also out of the question, as I'll be damned if I'm going to send them the entire gun for a simple part/accessory issue.
I then suggested a 3rd option; send me another optics cut slide (don't necessarily need the whole kit) and maybe have someone properly loosen the 2 screws on it before boxing it up for shipment, and include a prepaid label for the return of the current slide. Rep tells me that is absolutely NOT an option. (side note: I've worked in customer service for nearly 40 years, and EVERY manufacturer I've worked for has had this option available for out-of-box failures within the 1st 30 days of purchase/receipt).
At this point I asked to speak to a supervisor, and was told I could ONLY request to have one call me within the next 48 hours, and we have no way to tell you what phone # might appear on your CID when said Sup calls, so better answer ALL calls even if it looks like it might be a spam/scam call.
Before I let the rep know, yet again, that Taurus customer service is severely lacking, I had her send me an electronic return label for shipment of this item back to the factory.
So now that I've had some time to think about it, I've come up with 2 more options that might gain me some satisfaction.
Option #4 - have a professional remove this stubborn screw, even if it means spending a few extra bucks, and contact my CC company to dispute the charges for this purchase (which was more than just the slide kit).
Option #5 - Use the prepaid label to PRETEND to send the kit/slide back, but use a box with a hole in the side and let Taurus file a claim with FedEx when they receive an empty box back and I request a refund for their incompetence.
Of course, both of these options are just me blowing off steam at this point, because I'm just really ****ing PO'd that Taurus is incapable of properly taking care of their customer like a REAL company would.
Anyhow, rant over (for now)
P.S. DON'T BUY ANYTHING TAURUS
to me. They owe our church $1200 for fraudulent billing, yet they wouldnt refund. Only a manager could refund and the manager would have to call me. Guess who never got any calls, even asking 3x? And I have to answer ALL calls on that number because sometimes legit work calls show up as spam. So I know I didnt miss them. 
