I have to relate to all my OUTSTANDING customer service with a Chandler, Indiana company.
I recently picked up a Freedom Ordnance FX-9 from a fellow INGO’er. Gun ran like a top, was accurate and a blast to shoot with the exception of a couple FTE issues which started several hundred rounds into use.
Figured I would contact Freedom Ordnance and buy some parts for a fix. My experience with customer service and warranty claims is generally not positive and I was more than happy to pay and replace, as needed. My recent experience with Freedom Ordnance, conversely, stands out as the best customer service experience I have ever had.
If you are looking for a budget friendly PCC, you must check out: https://freedomordnance.com/
Below is the timeline. They provided prompt and regular updates and had the part in their possession for maybe four days and that INCLUDED Christmas. Plus, who takes the time to send a video on a minor issue like this?
Day 1: Had this odd FTE and noticed the extractor did not have proper spring tension. Spring wasn’t broke or worn. Something was “not right”.
Day 2: Emailed Freedom Ordnance with a description of the issue and requesting a replacement part.
Day 3: Received a reply with a shipping label to send the bolt assembly back.
Day 6 : Bolt assembly shipped.
Day 8: Received email stating they had received the bolt and would check it over.
Day 9: Christmas
Day 11: Received an email indicting they had found a tolerance issue, corrected it and was returning the repaired bolt assembly along with a new hammer. They also sent a video of the bolt functioning properly in a test gun with identifying information.
Day 13: Received repaired part and new hammer.
I have not ran the part yet but the extractor function is now what you would expect and I fully expect the firearm to function 100%.
I recently picked up a Freedom Ordnance FX-9 from a fellow INGO’er. Gun ran like a top, was accurate and a blast to shoot with the exception of a couple FTE issues which started several hundred rounds into use.
Figured I would contact Freedom Ordnance and buy some parts for a fix. My experience with customer service and warranty claims is generally not positive and I was more than happy to pay and replace, as needed. My recent experience with Freedom Ordnance, conversely, stands out as the best customer service experience I have ever had.
If you are looking for a budget friendly PCC, you must check out: https://freedomordnance.com/
Below is the timeline. They provided prompt and regular updates and had the part in their possession for maybe four days and that INCLUDED Christmas. Plus, who takes the time to send a video on a minor issue like this?
Day 1: Had this odd FTE and noticed the extractor did not have proper spring tension. Spring wasn’t broke or worn. Something was “not right”.
Day 2: Emailed Freedom Ordnance with a description of the issue and requesting a replacement part.
Day 3: Received a reply with a shipping label to send the bolt assembly back.
Day 6 : Bolt assembly shipped.
Day 8: Received email stating they had received the bolt and would check it over.
Day 9: Christmas
Day 11: Received an email indicting they had found a tolerance issue, corrected it and was returning the repaired bolt assembly along with a new hammer. They also sent a video of the bolt functioning properly in a test gun with identifying information.
Day 13: Received repaired part and new hammer.
I have not ran the part yet but the extractor function is now what you would expect and I fully expect the firearm to function 100%.
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