I can empathize.Not as much detail as you guys are posting but I take a very expensive med for arthritis. It is shipped from a warehouse about 15 miles from my house. Every month I call to refill it and arrange delivery and talk to someone in India. Who I may or may not be able to understand. Thanks to Uncle Sam my hearing is shot...literally. If it is too frustrating trying to understand them I tell them to get me an American to talk to. They can connect me to them and the issue gets resolved.
Find it frustrating to be charged $1500/week and not be able to speak to someone I can understand.
Insurance and copay assistance picks up the cost so I actually pay very little for the med.
Don
Can't you set it up on a website instead?