Except that it was Bass Pro. Technically. For now.
Jumping to the Attorney General before trying to speak to a manager/general manager/regional manager is a pretty big over reaction and just like jumping the chain of command in a work place. Also, I would say that the woman you spoke to is correct. It is very difficult in a large store like that for the cash register to know every rebate in the store. It was black Friday, you said you waited in line for like 45 minutes so they were obviously busy. Some times I think we all need to take a step back and cut people some slack. It was a cashier who had probably been up since about 4am or so (maybe earlier to be at work on time) the day after thanksgiving so you could go shopping at 5am in the morning.
I went on Bass Pro's website. I called their 800#.
I told the lady I wanted to file a complaint.
the 800# is only for sales.
She gave me the Portage # 219 787 6800.
I talked to the customer service manager.
her response was,"The register staff and customer service personal CAN NOT know all the rebates in the store".
She will mail me the rebate slips.
See, there's this thing called Point of Sale software. It's really neat. Cash registers at stores typically run it. It allows cashiers to scan barcodes, and the software looks up the item and can retrieve all kinds of nifty information about products. See, that way cashiers don't have to know everything about everything because it's tied to the UPC code. And guess what? That point of sale system could also contain information about rebates. Imagine that.
****ing pinheads. I mean. What the ****? Does Bass Pro only hire morons?
I would guess you never shopped at Menard's.
The customer service representative should know about the rebates.
She should also have informed me of the rebate and how to obtain it.
NO information at the ammo shelf to obtain the rebate.
Didn't you say in an earlier post that the sign did say something about a rebate? If so, then ask for it when you get up there. If you haven't worked retail at a big box store, or even retail on Black Friday then I wouldn't expect you to understand. It is a nightmare for those employees. Black Friday is absolutely absurd to me, the fact that those stores are open like that after a holiday where people just spent a day being "thankful" for what they have, and the next day they act like animals and ungrateful d**ks. If it weren't for those "pinheads" and "morons" you folks couldn't do your coveted bargain shopping one day a year.
I would guess you never shopped at Menard's.
The customer service representative should know about the rebates.
She should also have informed me of the rebate and how to obtain it.
NO information at the ammo shelf to obtain the rebate.