JimHi
I sent them an email at the start of my search for a gun several months ago as a newbie, ( Still Am ), and am still waiting for a reply. So I figured they did not want any new business if they had to earn it. I live at Burr and the Interstate and they are at Kennedy and the Interstate, just a few miles. Customer service is still King.
Jim
P.S.
I work in a store where 300 to 600 people come in daily, and the customer service is usually outstanding. Store of the year award last year. Out of nearly 4,000 stores.
Some gun shops have websites/email and simply do not use them for anything. Also as there are many "shoppers" and very few buyers on the internet the gunshops that I've talked to have found email a waste of effort as 95% of the emails are not serious inquiries but just price checkers. Given the current demand for guns, I can't blame a gun shop for not responding to email. But every shop I know answers the telephone.