My opinion of benchmade

[chubbs]

I've been a benchmade user for 10 or so years, today was my first experience with their staff face to face. I've called them a few times for pocket clips but never talk to them in person. I had one with me today that has sentimental meaning to me that I had torn the blade up. Also had one that needed a little tune up. I full expected to drop them off with a check and not see them for a few months. Wrong, the tune up was done right then and my other will be back in my hands totally rebuilt in a week or so. What really blew me away was the fact that this will all be done for free. You read right, FREE, I was 100 percent honest about me breaking the blade. The gentleman's reply was, put your check book away, we got this! I know there's many good american knife brands, I own a bunch. But at the end of the day, I will always be a benchmade guy! I can say the same for the others getting repairs today. They made sure everyone left satisfied, plus they were doing free engravings.

 

[Knife Lady]

Great!!!!!!

 

[tonyb71]

Thanks for sharing. I love my Benchmade.

 

[indyjohn]

Always glad to hear that there are American companies that still take pride and back their products.

 

[poppy]

Benchmade has always provided excellent customer service when I have dealt with them.

 

[daddyusmaximus]

I got a Benchmade Infidel I need to send in. Keep putting it off. My Stryker Auto has never failed me, and it's beat all to hell. I even bought it in hell. (Iraq, at the PX)

 

[Corporal D]

Very cool. The only two I've had I traded and gave as a Christmas present, sounds like I need to buy one for myself.

 

[450BMFAN]

This is great stuff to know thanks for the share

 

[100Xkid]

After I broke my blade. They fixed it no charge. Great company!!!!!

 

[9mmfan]

Outstanding to hear!

 

[ScouT6a]

I have a Benchmade CQC-7 that I have owned for years. It went around the world and back with me in the Army. Great knife. Butter smooth opening, great edge retention, and rock solid lockup.

 

[DarkRose]

I've got an older Benchmade that needs a little tune-up myself... the little threaded inserts that hold the pocket clip pulled out of the handle on one side... Might contact them and see about sending it in...

Thanks for the good info!

 

[chubbs]

I highly recommend sending it in. Just got mine back, she's better than new. Razor sharp and I'm not sure how they got her to open this smooth but I'm in love with it.

 

[loony1]

I agree, Benchmade has phenomenal customer service.

 

[Trigger Time]

Where did you see them face to face?

 

[PRasko]

I've got an older 710 in m2 steel that has been to hell and back. Every time I send it in to BM, it comes back like new.

Had it since, oh god, 2002?

 

[chubbs]

Where did you see them face to face?

NRA convention, they had a nice booth.

 

[D-Bo]

Like chubbs said Benchmade has the best customer service. At the NRA convention I had one 5000 engraved And my auto 5000 was sent off with them. It got all new Springs, bushings, screws,and sharpened all for free!

 

[Streck-Fu]

I just sent in a couple of my Benchmades. I have an older, now discontinued, 10600 Fecas and a 551 Griptillian. The Fecas needs a new clip and tune up while the 551 is getting a new smooth blade replacing the current serrated blade.

I look forwar to their return as the 10600 is my favorite folder.

 

[JeremiahJohnson]

Carried a 520 for nearly 4 years now - no issues. Put it through hell in the sand box - no issues. Some day I may need their customer service, but not yet.