Fed ex or UPS to ship a pistol? What's your opinion?

[ckyoursix]

I need to ship my Ruger for warranty work. Who would be the better carrier,

 

[wcd]

I need to ship my Ruger for warranty work. Who would be the better carrier,

The one that Ruger Picks. Not being sarcastic but Fed Ex will be a no go with out a label From Ruger, and absent a shipping label from Ruger you will have several hoops to ship via UPS.

 

[dieselrealtor]

If given a choice, UPS without question.

I have heard LOTS of stories about guns getting "lost" at Fedex & have had multiple issues with them on other shipments.

 

[nipprdog]

I need to ship my Ruger for warranty work. Who would be the better carrier,

Why didn't they send you a prepaid label?

 

[marvin02]

If Ruger isn't offering a free pre-paid label ask them to sell you one. It will simplify things for you.

 

[DadSmith]

If Ruger isn't offering a free pre-paid label ask them to sell you one. It will simplify things for you.

Yep IIRC it's $30 or $35

 

[wcd]

If Ruger isn't offering a free pre-paid label ask them to sell you one. It will simplify things for you.

Seems Odd Ruger would not offer a label? The one time I needed to send a long Gun back to them the first thing they asked was my mailing address.

Ruger seems to be an anomaly in that they still provide customer service. Hard to not give them business.

 

[dieselrealtor]

Been a while and can't say for sure, but seems like they emailed me a prepaid label.

Can't remember what carrier.

 

[indiucky]

Been a while and can't say for sure, but seems like they emailed me a prepaid label.

Can't remember what carrier.

Ruger uses FedEx...or they did as of a year or so ago....

 

[marvin02]

Ruger sent me a free label the only time I had to send anything back. Ruger has no warranty so it is up to their discretion what level of service you get.

I have seen reports on other forums that they are less likely to pay shipping than they were, especially for older firearms.

 

[DadSmith]

Seems Odd Ruger would not offer a label? The one time I needed to send a long Gun back to them the first thing they asked was my mailing address.

Ruger seems to be an anomaly in that they still provide customer service. Hard to not give them business.

It depends on if they feel it was on them or you are at fault. If it's on them they pay. My nephew messed up a trigger on his SR22 and whined, moaned, and cried about it, but wouldn't send it back to fix. They offered to fix it on them, but he had to ship it.
So for his Christmas gift I bought the return label for him.
Yes he's a Gen Z...

 

[wcd]

It depends on if they feel it was on them or you are at fault. If it's on them they pay. My nephew messed up a trigger on his SR22 and whined, moaned, and cried about it, but wouldn't send it back to fix. They offered to fix it on them, but he had to ship it.
So for his Christmas gift I bought the return label for him.
Yes he's a Gen Z...

Not referring to op but I think a lot depends on how people interact with them. I have always found them to be really good even with non warranty questions.

 

[DadSmith]

Not referring to op but I think a lot depends on how people interact with them. I have always found them to be really good even with non warranty questions.

I agree.
I do my best to respect the representative I'm chatting/emailing with. It usually goes a long way. I have to use email or chat because of my hearing disability.
Respecting people goes farther than being disrespectful when you are in need of help.

 

[ckyoursix]

Thanks for all your input.

 

[OneBadV8]

-1 UPS

UPS Announces New Rules for Shipping Firearm Parts: What You Need to Know

Shipping company UPS recently updated its policies regarding what kind of firearms parts. How has this impacted the industry? Come find out.

www.pewpewtactical.com

 

[INPatriot]

Two years ago, I sent an barrel to ADCO to get holes drilled for an A2 front site. I took the barrel and front site to the local UPS Store. When they saw the ADCO Firearms on the return label they refused to ship it.

I asked my local FFL who uses UPS, if he could take care of the label. He did. I paid him and took it to the UPS Hub counter. Dropped it off on the counter said as little as possible and got it through.

Unfortunately, FDX isn't any friendlier.

 

[COOPADUP]

If this is for warranty work, there should be an RMA (return material authorization) and a prepaid shipping label.

 

[OneBadV8]

Two years ago, I sent an barrel to ADCO to get holes drilled for an A2 front site. I took the barrel and front site to the local UPS Store. When they saw the ADCO Firearms on the return label they refused to ship it.

I asked my local FFL who uses UPS, if he could take care of the label. He did. I paid him and took it to the UPS Hub counter. Dropped it off on the counter said as little as possible and got it through.

Unfortunately, FDX isn't any friendlier.

UPS Stores are franchises and not the same as UPS.

Most restricted and ORM-D items had to be taken directly to the UPS counter, and not through a UPS store

 

[INPatriot]

UPS Stores are franchises and not the same as UPS.

Most restricted and ORM-D items had to be taken directly to the UPS counter, and not through a UPS store

Good to know. I'm aware UPS Stores are franchises, but was not sure if it was a blanket policy passed down from UPS Corp.

When I was part of a franchise, Corporate handed down a many edicts that suited their tastes but not that of the franchisee.

 

[shootersix]

Always ask for a return label! (The last ruger I sent in, I didn’t have to ask, they sent a fed ex label)

If you ship a firearm both companies policy’s are that firearms have to go priority service (next day or second day air) and if you haven’t priced that lately…it’s gone way up!