Gluemanz28
Grandmaster
My reloading partner decided to sell his Hornady AP press and drink the Blue Kool-Aid.
I ordered him a complete package direct from Dillon $1,600 worth of press.
I had been traveling for work and didn't have time to help him put it together until last Saturday. We dive into cleaning up the reloading area and get to the unpacking of the press.
We quickly discovered that they didn't ship part number 22025 Accessory parts kit.
We are now dead in the water without the parts to mount the case feeder bracket. It has some 1/2 moon spacers that we didn't want to fabricate and the loaded cartridge chute was missing too.
I call them on Tuesday to let them know what happened. The guy didn't even apologize for not putting in a box that is 8" x 8" in the press box. I asked if the could NDA the package to me since I'm on Vacation this week.
He said he couldn't do that.
I said hey could I get some swag for the hassle. Dude said nope, I'm not allowed to give away free stuff.
I told him I was hoping to give them good feedback on INGO that has 30,000 members but since they were unwilling to go out of their way then I would post what they did.
The guy said "Is there anything else"? Meaning were done here.
I sent a message on their contact us link two days ago and haven't heard anything from them.
I know I could have opened the boxes and inventoried the items when they arrived but I didn't want things to get lost until we were ready to install. I also didn't think Dillon would let me down.
I have another $1,500 order to give them for a trimmer setup, dies, 9mm conversion kit for MR Bullet feeder and other stuff but I'm still a little miffed right now so I'm holding on to my cash.
I ordered him a complete package direct from Dillon $1,600 worth of press.
I had been traveling for work and didn't have time to help him put it together until last Saturday. We dive into cleaning up the reloading area and get to the unpacking of the press.
We quickly discovered that they didn't ship part number 22025 Accessory parts kit.
We are now dead in the water without the parts to mount the case feeder bracket. It has some 1/2 moon spacers that we didn't want to fabricate and the loaded cartridge chute was missing too.
I call them on Tuesday to let them know what happened. The guy didn't even apologize for not putting in a box that is 8" x 8" in the press box. I asked if the could NDA the package to me since I'm on Vacation this week.
He said he couldn't do that.
I said hey could I get some swag for the hassle. Dude said nope, I'm not allowed to give away free stuff.
I told him I was hoping to give them good feedback on INGO that has 30,000 members but since they were unwilling to go out of their way then I would post what they did.
The guy said "Is there anything else"? Meaning were done here.
I sent a message on their contact us link two days ago and haven't heard anything from them.
I know I could have opened the boxes and inventoried the items when they arrived but I didn't want things to get lost until we were ready to install. I also didn't think Dillon would let me down.
I have another $1,500 order to give them for a trimmer setup, dies, 9mm conversion kit for MR Bullet feeder and other stuff but I'm still a little miffed right now so I'm holding on to my cash.