I'm a little ticked off. I set up a pre-paid "reservation" to get some work done on my CZ. I was told that with a reservation " we would only need the gun in the shop for 7 to 10 days." and I could send it in on 11/21/11.
My card gets charged on 11/19, and my gun gets there on 11/21 as agreed.
7-10 days comes and goes. It's the holidays, no big deal, probably added a few days. Everyone needs some time off right?
After 3 weeks, I start to get a little worried and send an email on 12/11. Now, they responded to the request for a quote and reservation email very quickly. But the very polite request for a status update? Nope. Blown off.
10 days of no email response, so I call on 12/21. Person says, "let me go check on it and call you back in 30 minutes or so." 30 minutes comes and goes. No call. People get busy, I understand that, not a big deal. No callback for almost a week. Blown off again, so on 12/27, so I call again. "He's working on it right now, as we speak. I'll call and update as soon as it's done" All good right?
Well, it's 10+ days later than when I was told it was being worked on. You'd think for a 7-10 day job, I should have heard something. Nope.
So I called again on 1/9. Turns out they "forgot" I had a reservation, so I got the normal turn around time for non pre-paid reservations, 6-8 weeks. They said I should've have it back that (last) week.
I didn't get it back, so I called last Friday. She said it was delayed because they wanted to replate the internals because it didn't come out right the first time, and that I'll get it Tuesday 1/17 this week. They ship it late Monday via 2nd Day air, so that didn't happen.
I ordered Cera-hide on the frame and slide, and cera-plate for the internals. Well, they only did cera-plate on the hammer, trigger bar and disconnecter, but not the sear, ejector and sear cage.
Mistakes happen, but I know if it were my business I would have taken the initiative to call the customer to let them know, and offered to make it right somehow.
Neither of those things happened, and only after a bunch of phone calls on my part did I even get an update and explanation. No apology, nothing. Moreover, when I called, there was an attitude like I was the jerk for expecting them to, I dunno, make good on their word.
Then to top it off, they didn't even get the work order right.
-1 CCR.
My card gets charged on 11/19, and my gun gets there on 11/21 as agreed.
7-10 days comes and goes. It's the holidays, no big deal, probably added a few days. Everyone needs some time off right?
After 3 weeks, I start to get a little worried and send an email on 12/11. Now, they responded to the request for a quote and reservation email very quickly. But the very polite request for a status update? Nope. Blown off.
10 days of no email response, so I call on 12/21. Person says, "let me go check on it and call you back in 30 minutes or so." 30 minutes comes and goes. No call. People get busy, I understand that, not a big deal. No callback for almost a week. Blown off again, so on 12/27, so I call again. "He's working on it right now, as we speak. I'll call and update as soon as it's done" All good right?
Well, it's 10+ days later than when I was told it was being worked on. You'd think for a 7-10 day job, I should have heard something. Nope.
So I called again on 1/9. Turns out they "forgot" I had a reservation, so I got the normal turn around time for non pre-paid reservations, 6-8 weeks. They said I should've have it back that (last) week.
I didn't get it back, so I called last Friday. She said it was delayed because they wanted to replate the internals because it didn't come out right the first time, and that I'll get it Tuesday 1/17 this week. They ship it late Monday via 2nd Day air, so that didn't happen.
I ordered Cera-hide on the frame and slide, and cera-plate for the internals. Well, they only did cera-plate on the hammer, trigger bar and disconnecter, but not the sear, ejector and sear cage.
Mistakes happen, but I know if it were my business I would have taken the initiative to call the customer to let them know, and offered to make it right somehow.
Neither of those things happened, and only after a bunch of phone calls on my part did I even get an update and explanation. No apology, nothing. Moreover, when I called, there was an attitude like I was the jerk for expecting them to, I dunno, make good on their word.
Then to top it off, they didn't even get the work order right.
-1 CCR.