Couple of points on the process. When you get there, there is a white Ipad on a white stand. You type in your name, phone number for alerts, hit the green DONE button then the green NEXT button. Not real hard. We will call out the name of the next person when we are free to help them.
Per Corporate's policy, we stay with ONE customer at a time through the whole process. If it's a quick question it doesn't take long. If the person goes into a "Research" from the FBI, we usually like to give them about 15 minutes before we assume it's going to be a Delay and we move on.
Believe me that we don't necessarily like it either but it's their house and their rules.
Hope I didn't step on any toes, flatlander. The day I describe, they were short-handed and the ipad thingy wasn't working right, etc... and the guy that did me was fairly new I think. Nothing overwhelming - all's well that end's well. I've purchased enough quality items there that it's worth a little inconvenience, if it comes to that.
I did have to laugh a little, though, at the third person that asked me where I was born.
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