What a great way to start my Monday morning. I got yelled at by a customer who said I was "being unresponsive" to their issue and that they were very unhappy. Their internet has been down for a little over two hours and no one has called them back to try to fix the problem. Here is the problem with this:
A) They did not follow the correct procedure to open an emergency after-hours service ticket with my company, but instead e-mailed me directly (I'm not on-call).
B) THEY E-MAILED ME.
For those of you who are not computer literate, let me break it down for you. If you have no internet access, YOU CAN'T SEND AN E-MAIL EXPECTING SERVICE. It's like sending a letter to the Postmaster complaining that the postman hasn't picked up your mail in a month, and then yelling at the Postmaster for not receiving it.
Are you kidding me?
A) They did not follow the correct procedure to open an emergency after-hours service ticket with my company, but instead e-mailed me directly (I'm not on-call).
B) THEY E-MAILED ME.
For those of you who are not computer literate, let me break it down for you. If you have no internet access, YOU CAN'T SEND AN E-MAIL EXPECTING SERVICE. It's like sending a letter to the Postmaster complaining that the postman hasn't picked up your mail in a month, and then yelling at the Postmaster for not receiving it.
Are you kidding me?