a big +1 to Kimber for their Customer Service. I had just got off the phone with them, took less then 5 minutes from the time that I had called, talked to a person, and told them that my grip screw bushing came out and my grip screw was stuck inside and I was having troubles taking them apart. They needed my name and address and let me know that new parts were on the way. I had my credit card ready, expecting parts are going to cost a couple cents at least, plus shipping, but nope, didnt ask for anything and told me that they hope this corrects the problem. I have 2 Kimbers, and I am glad that they stand beside their pistols like this.