Your expectations of Ruger just aren't realistic IMO. You are buying an overpriced Chrysler, getting excellent value, and expecting Maybach service. I would expect more from the ARs I own but the least expensive one was probably $1000 more than the Ruger you are complaining about. If what you say about the performance of your Ruger is true, then consider it a good value and enjoy!
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Ruger SR556VT - Unique barrel
- Thread starter edsinger
- Start date
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My thoughts are that if you buy enough guns (especially "production guns" aka not custom or "premium" builds), you're gonna have to eventually deal with customer service for at least one of them. I don't have nearly the collection that many people have on here, but I've dealt with multiple gun companies and their customer service departments. To be honest, all of them were pleasant. Ruger was likely the best though. Glock gave them a pretty good run for their money though. Ruger was quick to respond and always took care of me. I've dealt with Ruger CS on a gun return twice, and it just so happened to be back to back gun purchases (bought Rugers before and after with no problems), and each had to be sent back in. Unfortunately, one had to be replaced with a new one because of a finish issue that was likely cheaper to replace than to strip and refinish it, and I'll just say they took very good care of me with that return. The other gun was returned completely repaired and with a logo'd cleaning cloth or something. I can't remember for sure.
Does it it suck when you have to send something back because of no fault of your own? Yeah, it does. However, we are very lucky in the gun world because many of the gun companies have great customer service and take care of their customers very well. In some instances, even if it is the customer's own fault. Yeah, it'll be a little frustrating for a couple weeks while you're waiting on the gun to come back. If you're not willing to give up the couple weeks, I fully understand, but you'll likely have to deal with the cosmetic defect. As it's not an overall finish issue, and it's just the stamp, it probably wouldn't bother me enough to send it back in, but I certainly wouldn't have any reservations about sending it in if it was something that concerned me.
It seems that Ruger has offered you an option to remedy the situation, likely with some type of free swag included in the return, but it is up to you to decide whether to take them up on it or not. I wouldn't expect anymore from them than what they are currently offering you. I'm sure they would replace the barrel, test fire, and send it back to you all on their dime. It seems you're wanting to not send it in to have the problem fixed, but also receive some sort of compensation for it having an imperfection. I don't see them doing that outside of maybe sending you a hat and some decals or something. It would encourage anyone to find (or make) an imperfection in their future products and try to get compensated for it instead of sending it in for repair.
I understand where you're coming from, but I think your two choices are listed out in front of you. I also don't think it's fair for you to expect them to offer anything more than a free repair. Things happen, and sometimes these things get through.
Best of luck, and I hope you continue to enjoy your new rifle.
Does it it suck when you have to send something back because of no fault of your own? Yeah, it does. However, we are very lucky in the gun world because many of the gun companies have great customer service and take care of their customers very well. In some instances, even if it is the customer's own fault. Yeah, it'll be a little frustrating for a couple weeks while you're waiting on the gun to come back. If you're not willing to give up the couple weeks, I fully understand, but you'll likely have to deal with the cosmetic defect. As it's not an overall finish issue, and it's just the stamp, it probably wouldn't bother me enough to send it back in, but I certainly wouldn't have any reservations about sending it in if it was something that concerned me.
It seems that Ruger has offered you an option to remedy the situation, likely with some type of free swag included in the return, but it is up to you to decide whether to take them up on it or not. I wouldn't expect anymore from them than what they are currently offering you. I'm sure they would replace the barrel, test fire, and send it back to you all on their dime. It seems you're wanting to not send it in to have the problem fixed, but also receive some sort of compensation for it having an imperfection. I don't see them doing that outside of maybe sending you a hat and some decals or something. It would encourage anyone to find (or make) an imperfection in their future products and try to get compensated for it instead of sending it in for repair.
I understand where you're coming from, but I think your two choices are listed out in front of you. I also don't think it's fair for you to expect them to offer anything more than a free repair. Things happen, and sometimes these things get through.
Best of luck, and I hope you continue to enjoy your new rifle.
SubUrbanCamo317
Sharpshooter
Look, all I'mm trying to say is that you put the options in front of yourself. Your asking for peoples opinion and people are saying their piece. It's somewhat repetitive, and its a fair consensus. If you want it fixed send it to them, if your just going to complain about how that mistake happened your not going to be part of the solution. You want Ruger to do better with their QC? Help them out by shipping it back to them so they can replace the barrel and make a production note from it. Im sorry that I missed the post about it being shipped from CDNN, but I was in the process of typing a repose while that posted. I hate seeing people complain about "this is what they said" well atleast you deal with a company that cares about their customers. The fact of it getting under my skin is understandable for the pretense, but it physically does not bother me, I was simply trying to make a clear point. Please feel free to pick apart my statement yet again.
