P320 Recall? Uhoh

[BE Mike]

here's a link to start the process

https://www.sigsauer.com/support/p320-voluntary-upgrade-program-2/

id fill it out but I need the sku, I have my serial numbers here, but the sku's are on the box

and they're saying 4-6 weeks

Good luck. It looks like the website is already overloaded. I put in my serial number, SKU and product code as required and the page stalled with "processing". Without further information, how could they notify me, unless they go to my warranty card which I previously submitted? I'd be surprised if this process didn't take several months. The "upgrade is supposed to include a narrower curved trigger. BTW, hear is their description of what they will do: "SIG SAUER is offering a voluntary program for P320 pistols. This will include an alternate design that reduces the physical weight of the trigger, sear, and striker while additionally adding a mechanical disconnector."

 

[Expat]

Good luck. It looks like the website is already overloaded. I put in my serial number, SKU and product code as required and the page stalled with "processing". Without further information, how could they notify me, unless they go to my warranty card which I previously submitted? I'd be surprised if this process didn't take several months. The "upgrade is supposed to include a narrower curved trigger. BTW, hear is their description of what they will do: "SIG SAUER is offering a voluntary program for P320 pistols. This will include an alternate design that reduces the physical weight of the trigger, sear, and striker while additionally adding a mechanical disconnector."

It will be interesting if they rely on those warranty cards as I generally don't submit those.

 

[IndyTom]

[h=3]What is the P320 Voluntary Upgrade Program?[/h][h=3]SIG SAUER is offering a voluntary program for P320 pistols. This will include an alternate design that reduces the physical weight of the trigger, sear, and striker while additionally adding a mechanical disconnector.


What about my CAL-X Kits?[/h]You should send any and all P320 slides with your shipment, as the striker(s) will be replaced, and the slide(s) will need the disconnector cut.

 

[BE Mike]

here's a link to start the process

https://www.sigsauer.com/support/p320-voluntary-upgrade-program-2/

id fill it out but I need the sku, I have my serial numbers here, but the sku's are on the box

and they're saying 4-6 weeks

The link you provided is already down. I suppose that they weren't prepared to handle the load.

 

[BehindBlueI's]

The link you provided is already down. I suppose that they weren't prepared to handle the load.

Someone probably dropped a gun in their server room.

 

[BE Mike]

I talked to a Sig customer service rep. after waiting 20 minutes on hold. The person I talked to (about 2 p.m.) said that the company had not made an official announcement about the "voluntary upgrade" and that the website posted earlier wasn't supposed to go online until after the official announcement. I felt like he was trying to blow sunshine up my skirt!

 

[shootersix]

. I think this is a different link, the old one is dead

https://www.sigsauer.com/support/p320-voluntary-upgrade-program/

 

[BehindBlueI's]

I felt like he was trying to blow sunshine up my skirt!

That's Sig customer service. They'll fix it, but you'll get a big dose of marketing and upsell with it.

If it was my gun, I'd wait a bit. You know there's going to be a rush, and that's going to mean workers being pressed to work faster, and that's not great for QC.

 

[BE Mike]

. I think this is a different link, the old one is dead

https://www.sigsauer.com/support/p320-voluntary-upgrade-program/

The new one isn't exactly alive. It allows me to put in the serial number and nothing else. I suppose it is overloaded.

 

[Kirk Freeman]

Everytime I see a staircase I think of the Title II variant of the SIG320:

 

[shootersix]

The new one isn't exactly alive. It allows me to put in the serial number and nothing else. I suppose it is overloaded.

it wouldnt work in firefox but i was able to enter it in explorer/edge

now for the funny thing, both of my 320's are from the nra one i won on the wall of guns at a friends banquet in 2015, the other was won by my gun club, and they gave away at a raffle that i won, the club won it in 2016, and they gave it away in 2017, i cant enter the info for the first one i won, it say's its a police,military gun or international program and that info will be released later

i know that the nra gets glock blue label guns, but i guess they sell the nra iop or program guns, guess ill try to call them tomorrow

 

[BE Mike]

it wouldnt work in firefox but i was able to enter it in explorer/edge

now for the funny thing, both of my 320's are from the nra one i won on the wall of guns at a friends banquet in 2015, the other was won by my gun club, and they gave away at a raffle that i won, the club won it in 2016, and they gave it away in 2017, i cant enter the info for the first one i won, it say's its a police,military gun or international program and that info will be released later

i know that the nra gets glock blue label guns, but i guess they sell the nra iop or program guns, guess ill try to call them tomorrow

I have a MAC and couldn't get the website to respond after the serial number. I use Safari. I tried this several times, but I honestly didn't think of trying another browser. I called Sig early this morning and spoke with a customer service rep. He said that there were reported problems with some browsers. He took my information and entered it. He was helpful, polite and efficient. I'll just wait my turn now.

 

[Expat]

I have a MAC and couldn't get the website to respond after the serial number. I use Safari. I tried this several times, but I honestly didn't think of trying another browser. I called Sig early this morning and spoke with a customer service rep. He said that there were reported problems with some browsers. He took my information and entered it. He was helpful, polite and efficient. I'll just wait my turn now.

Funny. When I am buying stuff from their store and putting money in their pockets, Safari always works great...

 

[BE Mike]

Funny. When I am buying stuff from their store and putting money in their pockets, Safari always works great...

Maybe my version needs updating.

 

[shootersix]

well I just called about my "law enforcement, government or international program" p320 and he said that sometimes they slip into the consumer market, but he took my info, and its entered and in the queue

I asked him about the "several weeks" to prepare, he said that they need to get the current in production guns out the door, and that they're waiting on the parts to be manufactured

so both mine are waiting to go back, in the meantime, i'll still carry either one of mine, I just wont drop them from shoulder height at a 30 degree angle on the back of the slide!

 

[shootersix]

I have a MAC and couldn't get the website to respond after the serial number. I use Safari. I tried this several times, but I honestly didn't think of trying another browser. I called Sig early this morning and spoke with a customer service rep. He said that there were reported problems with some browsers. He took my information and entered it. He was helpful, polite and efficient. I'll just wait my turn now.

Funny. When I am buying stuff from their store and putting money in their pockets, Safari always works great...

Maybe my version needs updating.

im running internet explorer at work, and I cant get the safety update page to work....but I was able to get the sig store to work!....I took advantage of their 25% off holster/mag pouch sale, I have the blackpoint holster and mag pouch coming for my 226 legion

 

[BE Mike]

im running internet explorer at work, and I cant get the safety update page to work....but I was able to get the sig store to work!....I took advantage of their 25% off holster/mag pouch sale, I have the blackpoint holster and mag pouch coming for my 226 legion

I was going to buy one of the P320 t-shirts, but I thought it might come off when I didn't want it to. The sight of my bare chest might scar a child for life!

 

[South Bender]

worked fine for me on Chrome, SKU got input automatically after serial number was entered. just waiting....

 

[Hohn]

That's Sig customer service. They'll fix it, but you'll get a big dose of marketing and upsell with it.

If it was my gun, I'd wait a bit. You know there's going to be a rush, and that's going to mean workers being pressed to work faster, and that's not great for QC.

Wisdom! Fixing right beats fixing fast.

 

[NyleRN]

Wisdom! Fixing right beats fixing fast.

Fixing? I thought it was an upgrade?