CorvetteTom
Sharpshooter
I finally took my Bersa Thunder 380 Deluxe to Gander Mountain for warranty repair. It's been stove-piping 1-2 rounds per mag. Same with 3 different shooters.
Here's the back story: In November I called Gander Mountain to verify they did warranty work for Bersa. The gunsmith at the Greenwood store said he would not work on them, then told me a couple of reasons why he wouldn't; Bersa doesn't pay on time and he gets way too many Bersa's returned.
So... I called Bersa (Eagle Imports) and talked to a lady that was pretty upset by what I was told by the gunsmith. She insisted that they pay their debts and they make a quality gun. She told me to take my gun to GM and if the guy had any problem, have him call her while I'm there.
Back to my story... Finally, on Jan 1, I took my gun to Brian at GM Greenwood and let him know that it was stove-piping rounds and this was warranty work. He said he wouldn't do the work but would ship it to Kenosha, WI store (main gunsmith? headquarters?) for me, so I agreed. He never mentioned any fees or shipping cost and I didn't ask because it was warranty work. After almost 3 weeks, I called the Kenosha store to check on the gun and was told it was about to be shipped back. I asked what was wrong with it and the guy said the work order stated the gun was in good working order and they tested it with 4 different types of ammo. He then said I should have it by Friday the 21st. So Wednesday night the 26th, 1/2 hour before closing, Brian calls and said my gun was ready for pickup. I hurried to the store and was greeted at the gun counter with, "Brian has gone home." The guy behind the counter gave me a bill for $52!!
I asked why I was being billed for warranty work and the guy said they charge $40 to handle the gun and did me a favor by paying for the shipping. There was also a $2.99 charge per bullet for the 4 bullets they test fired. 4 BULLETS?? 
Well after a bit of discussion, I reluctantly paid and left with my gun. The next day I called Bersa and the lady was p1$$3d! She couldn't believe GM would do that, then stated that GM will likely send Bersa a bill for the warranty work they did. Double billing!! She said they will reimburse me for the charges and pay for a 'real' gunsmith to fix my gun. I faxed over my receipt and she is sending a check.
Kind of at odds with myself here. Bersa is a stand up company to me for taking care of business but, they did let a gun with issues get out to the marketplace.
Gander Mountain -1 I will never give another dime to that company. Enjoy that $52, you jerks!
Bersa +1 for doing the right thing. But, will think hard about buying another Bersa gun.
Here's the back story: In November I called Gander Mountain to verify they did warranty work for Bersa. The gunsmith at the Greenwood store said he would not work on them, then told me a couple of reasons why he wouldn't; Bersa doesn't pay on time and he gets way too many Bersa's returned.
So... I called Bersa (Eagle Imports) and talked to a lady that was pretty upset by what I was told by the gunsmith. She insisted that they pay their debts and they make a quality gun. She told me to take my gun to GM and if the guy had any problem, have him call her while I'm there.
Back to my story... Finally, on Jan 1, I took my gun to Brian at GM Greenwood and let him know that it was stove-piping rounds and this was warranty work. He said he wouldn't do the work but would ship it to Kenosha, WI store (main gunsmith? headquarters?) for me, so I agreed. He never mentioned any fees or shipping cost and I didn't ask because it was warranty work. After almost 3 weeks, I called the Kenosha store to check on the gun and was told it was about to be shipped back. I asked what was wrong with it and the guy said the work order stated the gun was in good working order and they tested it with 4 different types of ammo. He then said I should have it by Friday the 21st. So Wednesday night the 26th, 1/2 hour before closing, Brian calls and said my gun was ready for pickup. I hurried to the store and was greeted at the gun counter with, "Brian has gone home." The guy behind the counter gave me a bill for $52!!
I asked why I was being billed for warranty work and the guy said they charge $40 to handle the gun and did me a favor by paying for the shipping. There was also a $2.99 charge per bullet for the 4 bullets they test fired. 4 BULLETS?? Well after a bit of discussion, I reluctantly paid and left with my gun. The next day I called Bersa and the lady was p1$$3d! She couldn't believe GM would do that, then stated that GM will likely send Bersa a bill for the warranty work they did. Double billing!! She said they will reimburse me for the charges and pay for a 'real' gunsmith to fix my gun. I faxed over my receipt and she is sending a check. Kind of at odds with myself here. Bersa is a stand up company to me for taking care of business but, they did let a gun with issues get out to the marketplace.
Gander Mountain -1 I will never give another dime to that company. Enjoy that $52, you jerks!
Bersa +1 for doing the right thing. But, will think hard about buying another Bersa gun.
