Just received a rate increase letter from Brighthouse letting me know my package discounts were expiring and my rates were going up.
Been using Brighthouse for going on 6 years. Called them to inquire what my new rate would be - going up about 17.00
Me: What's a new user going to pay for what I currently have
BH: $xxx (11 bucks cheaper than my current bill) - and it has higher internet speeds.
Me: I'll take it !
BH: that's only for NEW users
Me: shall we discuss customer retention and the cost of attracting new customers? Lets call it a SAVED CUSTOMER package.
BH: Have you considered other providers? (I KID YOU NOT)
Me: Seriously? you are TELLING me to go elsewhere.
BH: I"ll be right back
BH: I will put you on the new customer billing.
SO my bill went down 11 bucks and I have a higher Internet Service Package starting November.
It's worth a phone call to not take what they are pushing.
Been using Brighthouse for going on 6 years. Called them to inquire what my new rate would be - going up about 17.00
Me: What's a new user going to pay for what I currently have
BH: $xxx (11 bucks cheaper than my current bill) - and it has higher internet speeds.
Me: I'll take it !
BH: that's only for NEW users
Me: shall we discuss customer retention and the cost of attracting new customers? Lets call it a SAVED CUSTOMER package.
BH: Have you considered other providers? (I KID YOU NOT)
Me: Seriously? you are TELLING me to go elsewhere.
BH: I"ll be right back
BH: I will put you on the new customer billing.
SO my bill went down 11 bucks and I have a higher Internet Service Package starting November.
It's worth a phone call to not take what they are pushing.