alien gear turnaround?

[dhamby]

Received mine in just under 4 weeks from date of purchase. I have no complaints for the price. Very nice cut of leather, fits gun great, comes with extra hardware and allen key. The kydex is a little short on the trigger guard but covers the trigger completely and see no way of anything getting in then to press the trigger. It is also very comfortable in my opinion. I would buy again.

 

[yote hunter]

Just got this e mail from AlienGear...

Hello, Yote Hunter Thank you for your order from Alien Gear Holsters. The estimated wait time for shipping on your order is 3 to 4 weeks. Once your package ships we will send an email with a link to track your order. Please allow for 3 to 5 business days from the date your order is shipped for your order to arrive. If you have any questions about your order please contact us at support@aliengearholsters.com or call us at (479) 650-6103 Monday - Friday, 9am - 7pm CST. Your order confirmation is below. Thank you again for your business.

Got mine today and love it, covers trigger very well and only took about 3 weeks w/shipping..... A+++++++ PRODUCT !!!!!

 

[Cameramonkey]

I'll be posting this in the warranty thread as well.. Just got two emails: One stating I was getting a refund, and the other from customer service:

We received your holster today. I have refunded the full amount back to your credit card. I also showed the holster to my supervisor, and he said the shell was defectively cut. We'll be sending you a new holster, free of charge, within the next couple of business days.
I apologize for the problems you had with the original holster that you received!


Please let us know if we can do anything else for you.


Have a great day,

So a refund AND a replacement holster. Yes, they DO have good customer service and warranty!

 

[BOTA56]

I just ordered one and on the 26th and it was shipped the 29th

 

[downlinx]

Update they posted on there facebook page.

To Our Customers: We are having a shortage on black leather that has caused the lead time on black leather holster orders to increase to around 6 weeks. If you would like to switch your order to tan, please call Customer Service at 208-215-2046 ext 1. If we are not able to answer due to call volume, please leave a voice mail and we will return your call ASAP. Thank you for your continued business and you patience as we continue to adjust to the high demand for our product.

 

[BOTA56]

Update they posted on there facebook page.

Well I guess its a good thing I went with brown leather!