I have a Ruger Mark IV Lite. I have been doing some work on it, William sights and Tandemkross Victory trigger. During the trigger upgrade I launched the bolt stop spring across the room. I contact Ruger support to purchase a new spring. The customer service person I spoke with was very nice and helpful. I told her that I lost the spring. I relayed the number I needed from the parts list. She did her research and confirmed the spring I needed. She looked me up in the system and verified my address. Then she thanked me for calling. I told her that I have my credit card number whenever she's ready. She said it was no charge. I thanked her and she thanked me. Just another reason Ruger is on my list of companies I will do business with.
-
Be sure to read this post! Beware of scammers. https://www.indianagunowners.com/threads/classifieds-new-online-payment-guidelines-rules-paypal-venmo-zelle-etc.511734/
Ruger Customer Service and Warranty
- Thread starter WyldeShot
- Start date
The #1 community for Gun Owners in Indiana
Member Benefits:
Fewer Ads! Discuss all aspects of firearm ownership Discuss anti-gun legislation Buy, sell, and trade in the classified section Chat with Local gun shops, ranges, trainers & other businesses Discover free outdoor shooting areas View up to date on firearm-related events Share photos & video with other members ...and so much more!
Member Benefits:
And I believe "Technically" there is no official warranty.
Right. This was completely my fault and I expected to pay for the item and shipping. That is why I disclosed this information to CS.
QFT
LoveMyRuger
Plinker
I bought my first firearm, a Ruger SP101, as double action only. In my first training class, I found out how much more accurate I was shooting single action. I called Ruger and sent my SP101 in to have the regular trigger put in and they charged me nothing!!!
For legal purposes they state they have no warranty. Nearly the same thing happened with me as the OP, they wouldnt even let me pay for the spring. Ruger really rocks! Also I'll leave this video here, part one of several videos they have about their operations. https://www.youtube.com/watch?v=ZBYw1CT2JiU
halfmileharry
Grandmaster
All firearms manufacturers should follow Ruger's example.
I've had to use them twice. Both times it was my fault.
NO questions asked and the speed and services were second to none.
I've had to use them twice. Both times it was my fault.
NO questions asked and the speed and services were second to none.
dekeshooter
Sharpshooter
The Lipsey's .44 Special Bisley Blackhawk Flattop I bought a few years ago needed a taller front sight to put my loads to where I wanted them. One phone call to explain my situation was all it took. I had a new front sight blade in 3 days and they didn't charge me. Many y ars back, my Mini14 Ranch was knocked over and the rear sight blade was broken. Ruger replaced it as well for no charge even after I explained it was my fault.
johntheplinker
Master
Yep.
