Recent issue with Brownells

[churchmouse]

Not sure what's going on with Brownells, but several people including myself have had some relatively big issues with them. Tomorrow morning I'm heading into call #4 with alleged customer service supervisors, after the second of two high three-figure orders arrived but with some wrong items. The first person I talked to said they wouldn't exchange the wrong items for the right ones. Their callback feature is also garbage. To shorten wait times they give you the option to call your phone back when it's your turn, but sometimes they never actually call. I'm about to return both orders out of principle and never order from them again.

I'm also super tired of the COVID excuse in general. Companies have had a more than a year to plan and adjust to this "new normal," and it's not the virus's fault if some warehouse dimwit can't put the correct damned items in a box and tape it up.

Agree with the whole Covid