Shrade Customer Service + 100

[cburnworth]

I purchased a small knife from them less than a year ago. I snapped the belt clip off somehow & sent them a message looking for a replacement sheath. They said they don't sell the replacements, I got a fed ex today with a whole new knife!

 

[gregr]

Fantastic customer service!

 

[Steve]

A few years ago, I had the same experience with a Kershaw a folder that I had sent back for repairs. Couldn't believe that they sent me a new knife instead of replacing the blade on the one I sent them. Particularly since I was the idiot who broke the tip of the blade off.