Henry’s Amazing Customer Service!

[dendrig59]

Hi all! This is my first post!

I just want to give a shout out regarding Henry’s amazing customer service for my Henry Classic .22! About a month ago, I sent Henry an email asking for information about the screw size used on the front sight, because I was thinking of switching it out for a taller sight (I’m putting on a Skinner rear sight). Instead of sending me the information about the screw size, Henry sent out a taller front sight at no charge!

Then just this week I contacted customer service about purchasing a magazine tube button because I lost the button after taking the tube apart to put in a brass follower. This was clearly my fault, and I was happy to pay for a new button, but I didn’t need to replace the whole tube assembly. I was hoping I could purchase just the button. Customer service responded that the tube assembly only comes as a unit. For most companies, providing that information would have been the end of their “customer service,” and I would have had to buy the whole assembly. But Henry sent me a new feed tube assembly at no charge.

Henry provides the best customer service I have ever experienced. I will definitely be a loyal customer.
(No, this not fake, I am not compensated by Henry or anyone else for posting this; this is my genuine opinion)

 

[jwamplerusa]

@dendrig59 Thank you for the feedback, and welcome to the forum.

Introduce your self over here.

 

[Andy NWI]

I'm glad to hear that they have great customer service. Ruger and S&W have treated me well. I haven't dealt with anyone else's customer service. Who are the ones to avoid?

 

[jwamplerusa]

Sadly, my experience with Smith & Wesson was abysmal. Deafening silence.

Feedback on Holosun 509T mounting, to M&P C.O.R.E. interface

I posted a question here regarding enclosed red dots. I have reached a decision, and so the next question I am posing is this: Does anyone have direct experience mounting a Holosun 509T to a Smith and Wesson M&P 9 2.0 C.O.R.E mounting interface? My understanding is the M&P C.O.R.E pistols...

www.indianagunowners.com

My experience with Taurus has been good and improving over time.

Ruger and Holosun customer service is just outstanding!

 

[jerrob]

Sorry to hear Jwamplerusa.
S & W has been nothing short of perfect both times I've needed their customer service, 22A and a Shield.
Taurus Millennium 9mm was nothing but trouble but their CS was johnny on the spot and we got through it.
Ruger 10\22 bolt wasn't ejecting correctly and Ruger almost knocked themselves over getting it fixed for me.
I've been very lucky.

 

[Mgderf]

Henry's customer service is legendary, and well deserved.
They continue to amaze me with every story I hear regarding their customer service.
Welcome to Ingo.

 

[mousegun87]

That is good to hear since I can see a Henry 357/38 in my safe down the road. I have good experience with Ruger and Taurus customer service in recent years.

 

[700 LTR 223]

That is good to hear since I can see a Henry 357/38 in my safe down the road.

Yeah I bought a Henry Big Boy Silver in 357 a few years ago that I had to send back. The barrel severely copper fouled. Initially Henry said it was due to firing highly velocity 125 grain 357s. A 357 is going to be high velocity in 20 inch barrel! I sent a picture and Henry immediately said the bore was rough and sent a label.

I asked Henry while they had if they could swap out the standard lever with a large loop and they did so at no charge. The rifle returned with a new barrel and all cleaned up. There was a mark on the receiver when I sent it that was polished out when the rifle was returned. They do stand behind their product !

 

[AEV Jeep Guy]

I have also had a great experience with CS at Henry. I sent back a rifle with feeding issues and they replaced a few parts. Rifle runs lIke a champs and is a great rifle to have in the cab of the tractor when I’m on the farm.

 

[MikeHoncho]

Hi all! This is my first post!

I just want to give a shout out regarding Henry’s amazing customer service for my Henry Classic .22! About a month ago, I sent Henry an email asking for information about the screw size used on the front sight, because I was thinking of switching it out for a taller sight (I’m putting on a Skinner rear sight). Instead of sending me the information about the screw size, Henry sent out a taller front sight at no charge!

Then just this week I contacted customer service about purchasing a magazine tube button because I lost the button after taking the tube apart to put in a brass follower. This was clearly my fault, and I was happy to pay for a new button, but I didn’t need to replace the whole tube assembly. I was hoping I could purchase just the button. Customer service responded that the tube assembly only comes as a unit. For most companies, providing that information would have been the end of their “customer service,” and I would have had to buy the whole assembly. But Henry sent me a new feed tube assembly at no charge.

Henry provides the best customer service I have ever experienced. I will definitely be a loyal customer.
(No, this not fake, I am not compensated by Henry or anyone else for posting this; this is my genuine opinion)

I am also a big fan of their customer service. I did a customized Golden Boy for my dad's retirement, couldn't have been better.

 

[Aszerigan]

Henry is good people. The quality of their products and their customer service put that company on another level to me. That's why I'll always buy a Henry over a Marlin / Winchester, etc.

 

[Lodge]

Friend of mine got a Henry that had a crack in the buttstock. He gave them a call and within days, replacement. No hassle, no questions, simply "Here's a new stock". Pictured below, his Henry collection- He's determined to own Henry's in every caliber they make.