So in 2019 I asked my daughter for Celestron binoculars for Father's Day. She came through, and I've used them quite often and like them a lot.
Recently, the eyecups loosened up and would no longer stay in place. In late July I contacted Celestron and asked if there was anything I could do to fix them, hoping it was an easy fix I could do myself. They asked for a scan of the receipt, and my daughter found it and I emailed it in. They said they would send me a new set, and emailed a return shipping label. Sent the old ones in and just received the new ones.
In just three weeks I went from disappointment at discovering the problem to elation with the delivery of the replacement! Didn't know customer service could be so good these days.
Recently, the eyecups loosened up and would no longer stay in place. In late July I contacted Celestron and asked if there was anything I could do to fix them, hoping it was an easy fix I could do myself. They asked for a scan of the receipt, and my daughter found it and I emailed it in. They said they would send me a new set, and emailed a return shipping label. Sent the old ones in and just received the new ones.
In just three weeks I went from disappointment at discovering the problem to elation with the delivery of the replacement! Didn't know customer service could be so good these days.
