Big thumbs up to TandemKross Customer Service, Warranty Policy!

[marvin02]

I use the TandemKross DoubleKross magazine housings for my 10/22:

DoubleKross Magazine Body for Ruger® 10/22® | TANDEMKROSS

www.tandemkross.com

I had three of them crack so that you could not disassemble them:



When attempting to take them apart these broke where they secure the nut for the rotor shaft of the mag.

I used the customer contact form on TK's web site on 5/25/22 at about 3 pm and sent the pic above and explained the issue.

Before 4 pm I had a response that they would replace the mag bodies. No cost to me. No hassles.

I received the replacement mag bodies today. Contacting customer service until receipt of replacement parts - 3 days.

I purchased the mag bodies 3 years ago from Midway USA.

No one wants stuff to break, but TandemKross stood behind their product 100%.

 

[Cameramonkey]

Outstanding! Sounds like somebody knows about a batch of bad plastic.

I had the same thing with Arlington Industries. I noticed weird striations and swirls in the plastic on some electrical boxes I was installing. Didnt think much of it until I went to plug something in at least 7 years later and I pushed the outlet in behind the drywall. Weird. 6 months later another did the same thing.

And when I would pull the broken boxes out, I could literally crumble them with my bare hands.

Called customer support and explained what I experienced. Guy asked how many I needed because that wasnt right. I said I wasnt sure he said "How about 7 of each, singles, doubles, triples and quads? Would that cover them?"

So I ended up with a mixed case of outlet boxes. Awesome!

 

[marvin02]

It is great when companies stand behind their products. TandemKross makes some nice aftermarket parts and it's good to know when you use them that they are there backing their stuff up.

 

[shootersix]

I made a post on a Facebook page when someone asked about their extended mag release for the 10/22, I had one that was broken, the pin had fallen out at a match, and that I’d put the factory release back in.

The next day I got a Facebook pm asking me to contact them and that they’d replace it! In the pm she mentioned that they had changed that part from a pin, to a roll pin and that “guaranteed for life, ment life!” In a few days I had the replacement part, and a tandemkross morale patch!, and it gets better, I put a roll pin in the release, and now I have another one!, I’m keeping it in my spare parts bin, if I ever run into anyone who needs one, I’ll pay it forward!

 

[gregkl]

Older thread and I made some comments about a recent experience with the TK extended mag release for my TX22 comp in another thread that I can't seem to locate.

I didn't like it and thought I was basically stuck with it since it isn't technically "defective". But someone mentioned I reach out to them to see what they say. They offered me a refund, exchange for another one or some other item. Since they have factory magazines for the pistol and they are the same price they are sending me a mag with a postage paid return label for me to send the extractor back.

That is excellent customer service in my opinion. I would recommend TK if you ever need anything they offer. Except maybe the mag release for the TX22.

 

[marvin02]

Another for TandemKross customer service. I ordered 2 9mm compensators from them. The package was busted open when it arrived Friday afternoon and one was missing. I emailed them and they already have a replacement in the mail today (Monday).

One business day to fix what isn't really their fault. The package looked like it had gone through a mangler.

It was sent through USPS.

TK has quality products and great customer service.